Refund and Cancellation Policy

Roamly Plus is a one-time 30-day pass (₹499 in India, $10 elsewhere). This page explains when you can get your money back.

Cancellation

Plus never renews on its own, so there is no subscription to cancel. The pass simply ends 30 days after you buy it, and you keep the Free plan.

When you get a full refund

• Within 48 hours of buying, if you have made fewer than 3 AI plans since the purchase (new itineraries and regenerated days count; editing, sharing and PDF export don’t).
• Any time, if you were charged twice for the same purchase, or you paid and Plus was never switched on and we can’t fix it.

Outside these cases, payments are not refundable, including for the unused part of a pass. Where your local consumer law gives you more rights, those apply.

How to ask

Email support@heyroamly.com from the address on your Roamly account, with the order or payment ID from your receipt email. We confirm within 2 business days.

What happens next

• The refund goes back to the payment method you used. In India it is made through Razorpay; outside India through Dodo Payments, our Merchant of Record. Banks usually take 5 to 10 business days to show it.
• A refunded purchase removes the 30 days it added. Any other pass you bought stays.
• A launch code used for a refunded purchase can’t be used again.
• You get an email when the refund is processed.

Please contact us before opening a dispute or chargeback with your bank; it is usually faster for you.

Contact

Questions, refund requests or data requests: support@heyroamly.com. We reply within 2 business days.